Step 1: Airport Assistance requires valid visa to Viet Nam if you do not already have a visa, you can order that here together with this service.

Choosing type of Airport Assistance you need by filling the form requirements below with the correct personal information such as your full name, passport number, Date of Birth, nationality, flight number, departure and arrival time (GMT+7), or sending your request via email with the mentioned information. If you have any changes, please announce us 48h before your departure in your country. Our hotline: (+84) 949 814 818, email:

Step 2: Our staff will be waiting for you at the air bridge to pick you up with your name on welcome board. If you don’t see our staff, please call us immediately in the hotline (+84) 949 814 818 for any help.

Step 3: Giving our Representative your required document including visa approval letter, form on arrival (download form), passport, 2 photos size 4×6 white background and stamping fee in cash in order to help you complete entry procedure.

Step 4: Our staff will escort you to baggage claim as porter if you require, or passing customs and deliver your bags to the driver waiting outside the airport. Refund policy is within 48 working hours: Please notify us your flight details 48 working hours for our staffs before your departure in order to serve you better. The refund will not be done if we don’t receive your confirmation or notification about your schedule change.

1.What you need?

2.Who we can pickup at the airport?
3. Who we can contact via Email?
4. Payment?